Return Policy

Return Policy

Online Shop

Our policies are valid for 30 days. If 30 days have passed since your purchase, we are sorry, but we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Shipping costs are not refundable. Opened products returned in their original condition will be subject to a 15% restocking fee. Products returned in their original condition but missing their original packaging will be subject to a 25% restocking fee. Returned items that have been installed or damaged will not be accepted.

Customers must inspect all packages prior to signing the carrier's waybill. All damage should be noted on the waybill and notified to us within 24 hours. amorho must receive notice of any hidden damage within 7 business days of the date of delivery.

You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund.

Refunds

Upon receipt and inspection of your return, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or denial of your refund.

If you are approved, your refund will be processed within 5 business days and a credit will be automatically applied to your credit card or original payment method.

Return Processing Time: Returned products received will be returned to the original account within 1-3 business days


Return address:

5407 holt blvd Montclair CA91763
ODBO USA INC
JUN ZHANG
909-688-5555

Delayed or Lost Refunds

If you do not receive your refund for a while, please first recheck your bank account.

Then contact your credit card company; it may take some time for your refund to be officially issued.

Next, contact your bank. It usually takes a little time to process the refund before it is posted.

If you have done all of this and you still have not received your refund, please contact us at support@amorhostore.com

FAQs

Frequently asked questions about orders, you can check here.

 

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If I place an order today, how many days will it take for me to receive my items?

The delivery time may vary depending on your location and the shipping method selected at checkout. Typically, our standard delivery takes between 3 to 7 business days. Please refer to our Shipping Information page for more specific details regarding delivery times to your area.
Why doesn't my order number have a corresponding tracking number? Has my order been shipped or not?

It's possible that your order is still being processed and hasn't been shipped yet. Once your order ships, you will receive a confirmation email with your tracking number. If it's been more than a few days and you haven't received your tracking information, please contact our customer support team for assistance.
My tracking number hasn't shown any updates. What should I do?

Tracking information can sometimes take a little while to update, especially during busy shipping periods. Please allow up to 48 hours for the tracking details to be visible. If it's been longer than that and there are still no updates, please reach out to our customer support for further assistance.
My tracking number has had no updates for several days. What should I do?

If your tracking number hasn't shown any updates for an extended period, it could be due to a delay in the shipping process. Please reach out to our customer support, and we will investigate the issue and provide you with the latest information on your shipment.
I received my package, but my order is incomplete, incorrect, or missing. What should I do?

We apologize for any inconvenience. Please contact our customer support team immediately with your order number and details of the issue. We will work quickly to resolve the problem and ensure you receive the correct items.